|
|
1.
What information does my New Homeowner's Manual and Folder contain?
- CD of Manufactured Product Warranties
- Customer Service and Emergency Contact Information
- One Year Fit & Finish Warranty Service Request Guidelines
- Customer Service Information
- Warranty Information
- Custom Selections
- Appliance Information
- Cabinetry Care
- Fireplace Information
- Flooring Information & Warranty
- Garage Door & Opener Information (if applicable)
- HVAC Information
- Plumbing Information
- Roof Warranty
- Smoke & Carbon Detector Information
- Tile & Stone Information
- Window Information
- Misc/Service Request Forms
[back to top]
2.
What should I do in an emergency?
- The safety of you, your family and your home is of the utmost importance to us. In the event of
an emergency, please check the emergency tips under the appropriate category in your Homeowner's Manual
such as air conditioning, electrical, water heater and plumbing. Often the appropriate action by you
can solve the problem immediately or mitigate the situation until a technician arrives.
- If those tips do not solve the problem, during our normal business hours (Monday-Friday, 8:00 a.m. to
5:00 p.m.), call our Customer Service department at (559) 256-7000. After business hours or on weekends
or holidays, contact the appropriate trade or utility company directly using the Emergency Contact Information
list which is included in the Contact Information section of your Homeowner Manual or
click here to print out the Emergency Contact Information now.
[back to top]
3.
What does my One Year Fit and Finish Warranty cover?
- Please refer to the Warranty section of your Homeowner's Binder.
[back to top]
4.
Who do I contact for appliance warranty issues?
- Kitchen appliances are warranted by their manufacturer, generally for one year from your closing date.
The manufacturers of these appliances have asked to work directly with homeowners if any repairs are needed
for their products. If a kitchen appliance is in need of service, please contact directly the appliance manufacturer
to schedule a service appointment by an authorized service technician. Customer service phone numbers are listed in
the use and care materials for each appliance or on the CD in your Homeowner's Manual. Be prepared to provide the
model and serial numbers of the item and the closing date on your home.
[back to top]
5.
How and when can I submit a Service Request?
- We want you to know that we stand for quality and for providing you with excellent customer service. For your protection,
our customer service system is based on your written report of non-emergency items. Emergency reports are the only service
requests we accept by phone. Service Request forms can be mailed, faxed, hand delivered to our main office or sent by email
to us via our website. For your convenience, Service Request forms can be found in your Homeowner's Manual or you can print
or send one via email from our online Service Request page.
[back to top]
6.
How long will it take for a subcontractor to contact me to schedule an appointment once a work order has
been issued?
- The subcontractor has 15 days from the day the work order is issued to contact the homeowner to schedule the
appointment, unless it is an emergency.
[back to top]
7.
What are the business hours for your Customer Service department?
- Monday-Friday, 8:00 a.m. to 5:00 p.m.
[back to top]
8.
When are inspection and service appointments scheduled?
- Monday-Friday, 8:00 a.m. to 4:00 p.m.
[back to top]
9.
Why do you need my signature on a work order?
- Signing a work order acknowledges that a construction professional worked in your home on the date shown and
with regard to the items listed.
[back to top]
10.
Where can I find information on Homeowner Maintenance?
- Homeowner maintenance can be found in your New Homeowner's Manual or visit our Seasonal Care
Tips page online.
[back to top]
11.
Are stucco, drywall, grout and tile cracks normal?
- Yes, stucco, drywall, grout and tile will crack and is to be expected. There are many different materials
used in the construction of a home. Most building materials are subject to expansion and contraction due to
changes in temperature and humidity. This is especially true of drywall. Due to this expansion, as well as the
natural shrinkage which takes place at the time the material sets, it is inevitable that some cracks may appear
in drywall. As part of our commitment to service, we offer a complimentary eleven month touch-up visit for normal
items like nail pops, drywall, grout and tile separations.
[back to top]
12.
What steps should I take if my electrical outlets are not functioning?
- Check to see if a wall switch controls power to the receptacle.
- At the affected outlet, first make sure everything is unplugged and then reset the GFI switch that corresponds
to that outlet (GFI switches are generally located in the laundry room, one bathroom and garage). If that doesn't
work, check the breaker at the electrical box on the side of the house and switch the breaker to the "off" position
and then reset to the "on" position. Test the outlet by plugging in an electrical item. If the above steps fail to
correct the problem, please contact our Customer Service department.
- If the power switch is off in the attic to the exhaust fan(s) then lights in the bathrooms and the laundry room will
not work; this is set as a reminder for the power to be turned back on to the fan.
[back to top]
13.
What are the stucco and paint colors of my home?
- All colors used on your home are located in the Design Selection tab of your Homeowner's Manual.
[back to top]
14.
Are broken sprinkler heads covered by the builder?
- Broken sprinkler heads are a homeowner maintenance item.
[back to top]
15.
How can I provide McCaffrey Homes important feedback regarding my experience while
purchasing and living in my new home?
- You will receive three opportunities via email or mail from a third party survey company at thirty days,
five months, and eleven months to provide us with crucial information regarding your home buying and home
ownership experience.
- You may also share with us your service experience by filling out our Service
Survey form online. We appreciate you sharing with us your experience as you help to make us better!
[back to top]
|
|
|
© 2009 The McCaffrey Group. All Rights Reserved. | 7020 N. Van Ness Blvd., Fresno, CA 93711 TEL: 559 256-7000 • FAX: 559 256-7010 | 
